Thank you for your message!
We’ve received your enquiry and will get back to you as soon as we’ve checked everything.
Depending on our current workload, it may take a little while until you hear from us. Every message is read and handled by real people here – no bots, no call centre.
A quick note about handling your request:
To keep things fast and organised, it’s best if you contact us only once per topic.
Multiple messages about the same issue via contact form, WhatsApp, email or social media often mean we have to double-check the same case. That takes time – and can actually slow things down for you and for other customers. If you’ve already contacted us, that’s absolutely enough – we’ll get back to you as soon as it’s your turn.
Opening hours & response times
During the following hours our team is usually on site – in the workshop, warehouse and office:
- Monday to Friday: 8:30 am–12:00 pm and 1:00 pm–5:00 pm
- Saturday: 9:00 am–1:00 pm (sales only, workshop closed)
Outside these hours, replies may take a bit longer. In most cases, we’ll get back to you on the next working day.
Maybe the answer is already there
We’ve answered many common questions in our glossary – for example about shipping, delivery times, deposits, returns, workshop appointments and more. Feel free to have a quick look there if you need an immediate general answer.
If you like, you can already start browsing our shop in the meantime:
